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Reid's Appliances - Ventura Reviews

 
Here's what Carmin M. had to say:
“After the sudden demise of my 15 year old front loading washing machine, I was apprehensive about buying another one. This is my first brand new large appliance purchase. I had to stay within my budget (around $500-600) and decided on getting an HE top loader. I went to Reid's because I wanted to support a local business and would have been willing to pay a little more to not buy from Best Buy/Lowe's/etc. I had a bad experience with a TV purchased from Best Buy (let me tell you they are NOT the best) and I vowed to never shop there again. To my surprise the machines at Reid's were the exact same price as the big chains! And for the same price you get unbeatable personalized attention. Frank was beyond helpful when my boyfriend and I chose our machine, not trying to oversell us, just helping us figure out the right one in our price range. He even helped us get the new machine in a couple days since I had a stack of laundry piling up and didn't think I could wait a week. I had never been more excited for a washer! But it doesn't stop there. Upon delivery of our washer (we chose to level it ourselves after the install, making sure it was just right with our slightly uneven floors) and doing my first load of laundry I was devastated to find my clothes came out somewhat dirty still. Had I made a bad choice? Was this just a bad machine? My mind was racing, I panicked and called Frank. He IMMEDIATELY drove over to my house and watched as we did a load of some towels to see what might be going wrong. He stayed through the whole wash cycle. As I wasn't used to an HE top loader without an agitator it had to be loaded slightly differently (leave the center open, pretending there is an agitator still there as well as making sure you load it even around all sides) and you had to really consult the manual to figure out which settings to put the washer on based on the items you wash so enough water filled the tub to get your clothes completely washed. I had stuffed it unevenly and didn't have it on the right setting. The towels came out smelling so much better than my old machine and all the subsequent loads have been smelling great and far cleaner than my old machine got them. PHEW. Thank goodness for Frank and Reid's appliance. My mind is at ease knowing that I made a great purchase and they really cared to make sure I had a good appliance in my home. If you are in the market for a new appliance, look no further. You can trust Reid's. And seriously, ask for Frank. He's the best!”
From 43 reviews
Adrienne R

simon was super helpful ! He was able to get us all set up in our wonderful rebuilt home!

Thank you

Carmin M.

After the sudden demise of my 15 year old front loading washing machine, I was apprehensive about buying another one. This is my first brand new large appliance purchase. I had to stay within my budget (around $500-600) and decided on …

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via Yelp
ryan s.

Who says local businesses are dead?

After buying other appliances at sears we decided to check out Reid's for a new dishwasher. Sales rep was friendly and knowledgeable- super professional. The owner was there and we chatted for a bit …

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Response from Tim L.

Thank you Ryan for your review! We appreciate that you kept it local for your new dishwasher. It was nice speaking with you that day you came in. I'm happy everything is going well with your Bosch. Please call us (or stop by) if you need anything else. It was our pleasure serving you.

Sincerely,

Tim (President) & team

via Yelp
Leslie S.

If I could give 10 stars I would! Walked into Reids not knowing what to expect. It has been there forever and I always assumed it was just a little appliance store. I was pleasantly surprised by the huge selection of appliances, not to …

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via Yelp
Richard L.

Reid's maintains a solid selection of quality appliances. My wife was interested in a rather unusual laundry set and Reid's was one of the few places it was available for browsing. The shopping experience was fantastic in that it was very …

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via Yelp
Angie W.

I just recently bought a Sub Zero Refrigerator from Reids. Their sales and customer service people (Alex and Frank) were very helpful and so polite. Then there is their installation crew (Ben and Andrew), and they were fantastic too. They …

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via Yelp
Michael G.

How have I not reviewed my favorite appliance store on the past!? Our family has been to Reids on many occasions and they have hooked us up with laundry units, Affresh washer cleaner, and a refrigerator for one of our rental properties. …

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Wes Hall

Just bought a Speed Queen clothes washer last night from the Ventura showroom. I was very impressed with the quality of Customer Service. I had a question about a replacement part after the lengthy 3 year warranty runs up, Tim, the owner, …

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via Google
Tina H

Had a wonderful experience today at Reids~ Found a floor model frig and was able to get it delivered same day~!! and take old frig (and another) away. Thank you so much ;)

David B.

Save yourself some time and money ... Reid's took care of it all ....needed a refrigerator... they handled professionally...and I had shop elsewhere ... but I spent my money at Reid's... well worth every penny

Response from Tim L.

Hi David,

Thank you for your business and for your review. I'm happy that we took care of your need for a refrigerator. We appreciate you keeping your business local, and for seeing the value in making your purchase with us! Have a great rest of the night. Don't hesitate to call or stop by if you need us.

Sincerely,

Tim (President)

via Yelp
David M.

We had a great experience with Reid's Appliances. The sales people were knowledgeable and helpful. We were buying a full suite of appliances for kitchen and laundry and chose Kitchenaid and Maytag based on our experience with these brands. …

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Response from Tim L.

Hi there David,

Thank you very much for review. We appreciate you taking the time to write us one. I'm happy that we were able to assist with your appliance purchase and rebate. Thank you very much for your business. It's good to hear that everything went well with the staircase repair also. If you need anything else feel free to contact us. We're happy to help out where we can! Have a good rest of the holiday season, and a happy New Year!

Sincerely,

Tim (President)

via Yelp
Michael F.

This place is a first class operation! My wife and I were very undecided on what appliances to choose and all of the sales folks, and the manager came out to help and we selected everything we wanted. The install was yesterday and …

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Response from Tim L.

Hi there Mike,

Thank you for writing us a review about your experience. It was a pleasure working with you on your remodel. We hope you enjoy your new Sub-Zero and Wolf appliances. Feel free to contact us with any questions or concerns. Thanks again!

-Tim, Alex, Dallas, Frank, & Reid's team

via Yelp
Steve T.

I've lived in Ventura for over 30 years and have relied on Reid's Appliances for almost all my appliance purchases. Just replaced a microwave and was reminded why I do business here. They are local, they gave me the most competitive price …

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Response from Tim L.

Good evening Steve,

Thank you very much for your review. I really appreciate all the support you've given Reid's these past 3 decades. It gives me good feelings to hear that we've kept you coming back this whole time. We try our best to be all that we can to our clients. I hope you enjoy your new microwave. Don't hesitate to contact us with any other needs. Thank you so very much! Have a good rest of the night.

Sincerely,

Tim

via Yelp
Anne K.

This place is THE BEST!! I just bought a washer and dryer, my second purchase with Reids. Both times I was so happy from the time I walked in the door to the delivery and the installation. The service is perfect, everyone that I have …

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Response from Tim L.

Hi Anne,

Thank you for your review. It's a pleasure to hear that all around you had a good experience with us. Enough even to come back for a 2nd time. We're happy to be of assistance wherever we can. Call or email us if you need anything else! Thanks once again!

-Tim (President)

via Yelp
Maria T.

My family has lived in Ventura for over fifty years and has always done business with Reid's Appliances. Their salespeople are always professional and knowledgeable. My father who is 100 bought a kitchen aid Refridgerator in 2012. After not…

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Response from Tim L.

Thank you Maria for your review and also for your patience with the refrigerator. I'm happy we could get everything for your father up and running. I've notified Mike that everything went well with the replacement. Thank you once again for giving us a shot to fix the issue. Have a great upcoming holiday season!

-Tim

via Yelp
Curt Crivelli

Ordered the new Sub Zero refrigerators. They removed the old refrigerators, gave us a loaner while we made some changes to accommodate the new, larger refrigerators. When they delivered the new refrigerators there was some difficulty with …

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via Google
John W.

Reid's gave me great service on an under counter bar refrigerator. From salesperson Alex to installers Fernando and Jordan, I am very satisfied.

Response from Tim L.

Thank you John for your review. I'll let the team know about your positive feedback. Please don't hesitate to contact us with anything else you may need for your home. Have a good rest of the night.

-Tim (President)

via Yelp
Lynda H.

Alex was very helpful with microwave selection. One order was placed, microwave was delivered and professionally installed with a week. I was very satisfied with Reid's and will definitely go back when it is time to purchase built in oven …

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Response from Tim L.

Thank you Lynda for your review. We're happy to hear that everything went well with your purchase and installation. I'll tell Alex and the install guys about your positive feedback. Please don't hesitate to contact us with any questions or concerns. Thank you once again for your business!

Sincerely,

Tim (President)

via Yelp
Beth M.

I will probably use Reid's Appliance for the rest of my life!

After much drama from a 'discount appliance store', we walked into Reid's hoping for some good old fashioned customer service, we went to the right place! Not only did we get the…

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Response from Tim L.

Wow! Thank you Beth for your kind words! We really appreciate your review. We're happy that we could come to the rescue. We hope you enjoy your new washer. Please don't hesitate to contact us with any questions or concerns. We're always happy to help out when we can. We look forward to seeing you again for your next purchase. Have a great rest of the night!

Sincerely,

Tim & team

via Yelp
Rick H.

We recently purchased a Speed Queen washer and dryer at Reids in Ventura and were very satisfied with the purchase experience. We worked with Andrew who was very knowledgeable and helpful with our many questions... NO pressure... Two very …

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Response from Tim L.

Thank you Rick for your review. We hope you enjoy your new Speed Queen laundry set. They really are great appliances! We'll pass on your feedback to Andrew & the install team. Please contact us if you have any questions. Once again thank you for your business. We look forward to working with you again.

-Tim (President)

via Yelp
Stella S.

The service at Reid's Appliances is at the top of the scale. Delivery, everything went as smooth as can be.

Response from Tim L.

Thank you Stella for your review! Please keep in touch if you have any questions. We look forward to working with you on your next project. Thank you for your business.

Sincerely,

Tim (President)

via Yelp
Brad S.

Reid's Appliances Installation team delivered a new refrigerator to my home in Ventura, and removed the old refrigerator. The Installation team was very professional, detail oriented, and friendly. I recommend their service to anyone who …

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Response from Tim L.

Thank you Brad for your review! We really appreciate your feedback. We'll pass your words on to the delivery guys. Have a great rest of the day. And don't hesitate to call us with any other questions or concerns. Thank you for your continued support!

Sincerely,

Dallas & Tim

via Yelp
Brian I.

I have been working with Tim at Reid's Appliances for almost 25 years. I am a general contractor and he has supplied the appliances and installation for 20+ homes for me over the years. I always use Reid's because of the one on one …

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via Yelp
R Gallego

Delivered the wrong dishwasher, but they let me use the one delivered while the correct one arrived. Very knowledgeable about the appliances and their quirks I had read about in numerous reviews. I researched for quite awhile before we …

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via Google
Lisette F.

Fantastic customer service. They bent over backwards to accommodate a same day delivery. Their delivery people stayed late and were so kind and helpful, and Tim was amazing. Great products as well. I would highly recommend them over any …

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Response from Tim L.

Thank you Lisette! We try our very best day in day out. Thank you for your feedback. Let us know if there is anything else we can help you with. Enjoy your new refrigerator!

Have a great rest of the weekend!

-Tim (President)

via Yelp
Mary Bergen

I bought a new refrigerator and couldn't figure out how to get the ice bin out. The user's manual was no help. The Reid's folks came out to my house twice to help me. They were prompt, polite and helpful. Customer service beyond the call of…

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Response from business owner

Thank you Mary for your kind words. We're always available to help. We appreciate you taking the time to give us some positive feedback. Enjoy your new appliances! -Dallas

via Google
Jim R.

This is a 1st rate operation and they have my business going forward. I am new to the area and fond of shopping around for deals. While there are many options and sometimes deals at the box stores, I found Reid's prices to be the same and …

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Response from Tim L.

Thank you Jim for your review. We really enjoyed working with you through your remodel. We hope you enjoy your new kitchen and appliances!

Sincerely,

Tim & Dallas

via Yelp
Dave & Elaine Immel

Purchased a new Bosch dishwasher, thought I was buying quality. Waited 6 days for install. The dishwasher does not work. Called

Reid's was told to call customer service at Bosch. Called customer service at Bosch, spent couple hours with …

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Response from business owner

Hi Dave and Elaine, I'm sorry you're having issues with your new unit. As you pointed out, we are closed at the moment. I'll investigate what's going on first AM tomorrow once we reopen. I personally will stop by tomorrow morning and will see if we can troubleshoot your unit on site with you. If I'm unable to resolve the error, we'll install and take away the defective one tomorrow evening. We do have a very full day of installations, but we can make it happen. I thank you for your patience with this one. Have a good rest of the evening. And know that we're on your side. This is the difference by buying from a local family-owned business! Sincerely, Dallas.

via Google
Kimmer S.

Back in 2001 I decided to take the job I had and turn it into a career. People with intellectual disabilities who don't fit into the traditional one "size fits all model" are sorely underserved in Ventura county and I felt, after serious …

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Response from Tim L.

Thanks Kim for your review! We hope you enjoy your new washer and dryer. Thanks again for your purchase! -Tim & Dallas.

via Yelp
Kara B.

I have had a recent nightmare with the Kitchen Aid Fridge that I bought from Reids in Jan 2013. It has been a never ending source of frustration working with Kitchen Aid and the incompetent repair service that was sent out to repair it. …

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Response from Tim L.

Hi Kara & Jerome,

First off I'd like to apologize to the both of you on behalf of my company and KitchenAid for the major inconvenience that this refrigerator has caused. We have elevated your service issue to the KitchenAid escalation team to expedite something for you guys. We've given your information to our KitchenAid sales rep also. It's unacceptable that the parts and service team have not fixed your refrigerator in a timely manner. We will have a solution for you very soon.

Email me back if you need to discuss this any further at tim@reidsappliances.com.

Best regards,

Tim (President)

via Yelp
S W.

We purchased a combo microwave/oven, dishwasher, and gas stove top. Shea was extremelely helpful and knowledgeable in helping us decide what to buy. Delivery was quick other than dishwasher, which was on back order. Installers did a great …

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KM L.

It's so nice to find a store that really believes in customer service and that's what you get at Reid's Appliances in Ventura! They didn't try to "sell" me; instead they listened carefully to what I was looking for and then offered options …

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Michael B.

Great customer service and good prices. I just got a frig. I swear to never return to the place down the road I got my last lunker-frig. They were helpful and got got it to my house quickly and easy. I prefer to buy local.

via Yelp
Ann R.

High End Dish washer replacement, I call numerous places and even went to the the large department stores. I was not happy this research was really eating in to my time after 2 months, I myself would rather do any thing but t his. At the …

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via Yelp
William Y.

Knowledgeable sales team! Price match! Fast delivery! Great service!

My father in law purchased a new refrigerator here. Sales force Bill and Shea were knowledgeable and showed features to compare to a Kenmore at Sears vs Whirlpool who …

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Michael H.

Our 20 year old clothes washer had finally failed. Our appliance repairman had long discussed the varied problems presented by the newest models complying with increasing power and water restrictions. Also, I had read Consumer Reports …

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Jo F.

So far, so good! I needed 4 kitchen appliances for new construction and did my research on which brands and styles I wanted. I went to Lowes for something else and the clerk wrote on my receipt "I approve an additional 10% off purchase". …

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Chappy M.

I am not the type of person who likes to post things on the net, but felt so compelled to do it this time. The reason for my 5 Star rating is because of the above the call of duty superior customer service that my family received from a …

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Judy A.

Reid's just installed a new Sub Zero (like a few minutes ago!). Although I purchased the refrigerator at the Reid's store in Santa Barbara, my salesperson was called out of town for the installation and referred me to "Tim", the manager of …

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J S.

Comfortable shopping experience.

After a day of shopping at several other appliance stores I was relieved when I walked into this one. No one came running over to me eager to sell me what they want me to buy. Instead, after a few short …

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Clark L.

Just had my new fridge installed. Absolutely love it. Thanks so much guys. Good prices too, couldn't ask for much more.

via Yelp
Tanya W.

I have bought a dishwasher and a fridge from Reid's over the last couple of years. In both cases, I found their prices to be competitive. In the case of the dishwasher, they matched the price I found online, and ordered it from their …

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Dennis W.

I would like to take some time to make a comment about Reids Appliance in Ventura. Now I shop very carefully and I take my time and try to make good decisions. Ha!, who says the "Chain stores are better". I was shopping for a dish washer …

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via Yelp