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4.0 | 184 Reviews

Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer

LG WKE100HVA

Available in 2 Color(s)

Features

  • Ultra Large Capacity 4.5 cu.ft. Washer and 7.4 cu.ft. Dryer let you clean larger loads
  • Single Unit Vertical Design takes up half the floor space
  • Our Sleekest Center Control® Yet -LED display makes it easier to reach the controls
  • Built-in intelligence takes out the guesswork-AI technology selects optimal wash & dry settings

Quick Specs

  • Type: Combination Washer Electric Dryer
  • Width: 27"
  • Height: 74.37"
  • Depth: 30.37"
  • Energy Star Rated: Yes
  • Laundry Capacity: 4.5 cu. ft.
  • High Efficiency: Yes
  • Steam Cycle: Yes
  • WiFi Connected: Yes

See More

 
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Built-in Intelligence Takes Out The Guesswork

Forget about sorting or choosing cycles- built-in sensors use AI technology to detect fabric texture & load size, then customize wash motions and dry temps & more for advanced fabric care.

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Helps Remove Allergens

The LG WashTower™ can also handle common household allergens that attach to your clothing. The Allergiene™ wash cycle uses steam to remove up to 95% of common allergens such as dust, pet dander and pollen from your wardrobe .

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Eliminate the Guesswork with Sensor Dry

A built-in sensor detects moisture & auto adjusts drying time- saving energy with less wear & tear.

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Redefine Your Space

A sleek, streamlined look with scratch-resistant tempered glass doors are complemented by by rose gold trim.

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Measure First, Order Right.

Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space. WATCH THE FULL MOVIE WITH AUDIO DESCRIPTIONS WATCH THE FULL MOVIE

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All You Want In Half The Space

Reinvent how you do laundry with room to add a sink, a folding table or organized storage-all with a sleek, streamlined look in half the space plus easy-reach controls. No step stool needed.

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Get It All Done In Less Time

Ultra Large capacity (4.5 cu. ft. washer & 7.4 cu. ft. dryer) fits more to save time on every load.

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Life's better when your home runs smart

Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone. SHOW ME MORE

Built-in Intelligence Takes Out The Guesswork Forget about sorting or choosing cycles- built-in sensors use AI technology to detect fabric texture & load size, then customize wash motions and dry temps & more for advanced fabric care.

Helps Remove Allergens The LG WashTower™ can also handle common household allergens that attach to your clothing. The Allergiene™ wash cycle uses steam to remove up to 95% of common allergens such as dust, pet dander and pollen from your wardrobe .

Eliminate the Guesswork with Sensor Dry A built-in sensor detects moisture & auto adjusts drying time- saving energy with less wear & tear.

Redefine Your Space A sleek, streamlined look with scratch-resistant tempered glass doors are complemented by by rose gold trim.

Measure First, Order Right. Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space. WATCH THE FULL MOVIE WITH AUDIO DESCRIPTIONS WATCH THE FULL MOVIE

All You Want In Half The Space Reinvent how you do laundry with room to add a sink, a folding table or organized storage-all with a sleek, streamlined look in half the space plus easy-reach controls. No step stool needed.

Get It All Done In Less Time Ultra Large capacity (4.5 cu. ft. washer & 7.4 cu. ft. dryer) fits more to save time on every load.

Life's better when your home runs smart Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone. SHOW ME MORE

Features

  • Ultra Large Capacity 4.5 cu.ft. Washer and 7.4 cu.ft. Dryer let you clean larger loads
  • Single Unit Vertical Design takes up half the floor space
  • Our Sleekest Center Control® Yet -LED display makes it easier to reach the controls
  • Built-in intelligence takes out the guesswork-AI technology selects optimal wash & dry settings
  • Advanced washing performance with Allergiene™ Wash Cycle
  • Get the ThinQ® app to access smart functions and ThinQ Care™ alerts
  • Premium looks with real tempered glass doors designed to last
DRYER PROGRAMS
No. of Dryer Programs 6
Dryer Programs Bedding, Delicates, Downloaded, Heavy Duty, Normal, Small Load
No. of Dryer Options 7
Dryer Options Control Lock, Energy Saver, Less Time, More Time, Wi-Fi / Remote Start, Signal, Wrinkle Care
Drying Levels Damp, Less, More, Normal, Very
Manual Dry Times 60 min., 50 min., 40 min., 30 min., 20 min.
Temperature Settings High, Low, Low/Medium, Medium, Medium High
LAUNDRY APPLIANCE CAPACITY
Washer Capacity 4.5 cu.ft.
Dryer Capacity 7.4 cu.ft.
SUMMARY
Product Color Graphite Steel (V)
Delay Wash Yes
Full Touch Electronic Control Panel with LED Display Yes
Electric Dryer Option WKE100HVA
Gas Dryer Option WKG101HVA
Series WashTower™
Touch Buttons Yes
Type Single Unit Front Load Washer and Dryer
Center Control® Yes
ENERGY
CEE Tier Tier 2
CEF 3.94
ENERGY STAR® Certified Yes
IMEF 2.92
IWF 2.9
WASHER PROGRAMS
No. of Washer Programs 6
Washer Programs Bedding, Delicates, Downloaded, Heavy Duty, Normal, Speed Wash
No. of Washer Options 9
Washer Options Sanitary, Signal, Control Lock, Tub Clean, Wi-Fi / Remote Start, Delay wash, Extra Rinse, Pre-wash, Steam
No. of Wash/Rinse Temps 5
Wash/Rinse Temps Cold, Cool, Hot, Very Warm, Warm
No. of Spin Speeds 5
Spin Speeds High, Low, Medium, Medium / High, No Spin
Water Levels Load Sensing
No. of Soil Levels 5
FABRIC CARE FEATURES
AI DD® Yes
AI Sensor Dry™ Yes
Allergiene™ Cycle Yes
Precise Temperature Control with Variable Heater Yes
Sanitary Cycle Yes
Sensor Dry Yes
Steam Technology Yes
LAUNDRY APPLIANCE CONVENIENCE FEATURES
3 Minute Installation Check Yes
4 Adjustable Legs Yes
4 Tray Dispenser Prewash, Main Wash (with liquid detergent cup), Bleach, Fabric Softener
Auto Suds Removal Yes
Control Lock Yes
Drum Light Yes
End of Cycle Signal Yes
Leveling Legs Yes
LoadSense Yes
Wrinkle Care Option Yes
Remaining Time Display/Status Indicator(s) Yes
Reversible Door No
Cabinet Vibration Sensor Yes
True Balance® Anti-Vibration System Yes
FlowSense™ Duct Clogging Indicator Yes
Internal Water Heater Yes
Vent Type Vented
Venting Option 3 Way Venting
LAUNDRY APPLIANCE THINQ® SMART FEATURES
ThinQ® Smart Technology Yes
Energy Monitoring Yes
Remote Start and Cycle Monitor Yes
Smart Pairing Yes
SmartDiagnosis™ (v3.0) Yes
ThinQ Care™ Yes
Tub Clean Coach Yes
Wifi Yes
MOTOR
Axis Horizontal
Max RPM 1300
Motor Type Inverter Direct Drive Motor
MATERIALS AND FINISHES
All Available Colors Graphite Steel (V), White (W)
Aluminized Alloy Steel Drum Yes
Cabinet Painted Steel
Control Panel Plastic
Door / Rim Large Circle Shiny Rose Gold Rim
Door Cover Tinted Round Tempered Glass
NeveRust™ Stainless Steel Drum Yes
Top Plate Steel
CERTIFICATION
AAFA Yes
POWER SOURCE
Dryer Power Source Type Electric
Washer Electrical Requirements 120V, 10Amps
Dryer Electrical Requirements 240V, 30 Amps
Ratings CSA Listed
Washer Power Source Type Electric
OPTIONS/ACCESSORIES
LP Conversion Kit 383EEL3002D
Side Venting Kit 3911EZ9131X
DIMENSIONS
Carton (WxHxD) 30 1/16" x 79 11/32" x 32"
Depth with Door Open 55"
Product (WxHxD) 27" x 74 3/8" x 30 3/8"
Weight (Product/Carton) 311 lbs / 346 lbs
WARRANTY & UPC
Direct Drive Motor 10 Years
Drum 3 Years
Parts and Labor 1 Year
UPC 048231029353

Quick Specs


  • Appearance

  • Type: Combination Washer Electric Dryer

  • Dimensions

  • Width: 27"
  • Height: 74.37"
  • Depth: 30.37"

  • Features

  • Energy Star Rated: Yes
  • Laundry Capacity: 4.5 cu. ft.
  • High Efficiency: Yes
  • Steam Cycle: Yes
  • WiFi Connected: Yes

Specifications Sheet

Energy Guide

Owner's Manual English 5,231K 04/08/2024

Owner's Manual Spanish 5,268K 04/08/2024

Get Adobe Reader

* Documents require Adobe Reader.

LG ThinQ Care Warranty Promo

Offer Expires: 4/13/2023 to 7/10/2024 Must be postmarked by: 10/10/2024

Purchase a qualifying LG product and register it through ThinQ app to receive a free 1 Year Extension on Manufacturer Warranty, valued up to $185. Rebate form must be postmarked by 10/10/2024.

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Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

4.0 out of 5

75% of reviewers recommend this product.

2 Stars

Design flaw - soap in control panel

Wyliebro 6/3/2024

I had to get the computer panel replaced due to soap getting into the panel. I believe this is a design flaw since we pull the drawer our to put soap in it then close the drawer. How does soap get into the control panel? I had to pay to replace it the tech will have to come out for a third time because he couldnt get the right part. Pretty frustrated since this is a 2 year old machine.
Originally posted on lg.com

No, I do not recommend this product

4 Stars

Great laundry and dryer system

LG laundry system 5/29/2024

I bought this item about a month ago. Since the first use had an issue but the technician came to fix it quickly and so far Im happy with it
Originally posted on lg.com

Yes, I recommend this product

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Quality

 

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4 Stars

Good not perfect

Elsss 5/21/2024

Its a good machine. Washes and dries more than you think it will. Inside the rubber boot around the washer opening retains water so I suggest using a towel to wipe it dry all the way around to prevent mildew. I always keep the washer door slightly open too. Make sure you get all the parts that come with the machine. I was missing the foot pads the laundry hose bracket and the wrench to adjust the legs.
Originally posted on lg.com

Yes, I recommend this product

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Quality

 

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4 Stars

Perfect unit for me

LWC51 5/16/2024

I bought my Washtower unit in November of 2023. I loved it. It was great until it wasnt. My dryer just totally stopped but the washer was still working. The unit is still under warranty. The problem I had was trying to get in touch with ANYONE at LG in customer service to set up an appointment for service. The choices werent very clear to me and I was either getting hung up on or told that my choice was not right. This happened many times over 3 days. I got so upset I finally just practically screamed to talk to a service agent. I finally got a human to talk to and things eventually got worked out. Oh and dont do the texting live chat unless you are a super speedy texter. Im not and I got cut off while I was still texting. Im an old lady and speed is something I dont have anymore. But let me say that I do like the unit I just had problems with customer service. I finally talked to a great agent and they sent out a wonderful technician.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

Dangerous machine

Catherine 78 4/22/2024

After only 2 1/2 years this washing machine failed to alarm or stop imbalance or heavy load which wasnt heavy I had washed bedding in it before It literally blew apart exploded Had I been standing there I could have been injured. LG only gave me a partial depreciation refund.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Great set and center controls are what sold us.

Jscombs 4/6/2024

We love it Its better than we expected and I dont even dread laundry days now.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Love the look and the extra space

Kowz1961 3/27/2024

We are in our second month and very happy. The one piece is as efficient and heavy duty as the individual ones. Our laundry room looks great and we have much more room. The app is a big plus.
Originally posted on lg.com

Yes, I recommend this product

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Quality

 

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5 Stars

Laundry day Heaven

lucytuesday 3/26/2024

I have had this unit for several weeks now and after loads and loads it is still amazing to me. The settings are plenty but also clear and simple. The spin cycle on the washer is EXCELLENT so far. It is very quiet yet very efficient at the tasks I set them to.I am so impressed as a stacking unit there is no shaking at all even as with a larger loadI was worried that might be the case. When each of the washer or dryer is finished there is a pleasant melody that lets me know they are done. I bought the extended warranty and read what is covered and it seems a very fair deal. Also be aware to never quickly use buttons let them have time to relay to the computer this is an electronic. I am truly in Laundry heaven and I wish I could have had this unit sooner. LIFE-IS GOOD :
Originally posted on lg.com

Yes, I recommend this product

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Quality

 

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1 Stars

Whats nicest about thi is the size refrigerator

phillip anderson 3/22/2024

I lived in an apartment before and I had a washer/dryer so I decided to upgrade to a single unit with one. Now here is why I give this a one-to-no-star rating. The washer comes with a power cord at the bottom however the dryer on top does not. Why? LGs justification is that it is an accessory. Wow these are my questions: would you buy a car without a gas tank? Would you buy a Laptop without a power cord? Why should I buy a dryer that uses power from an electrical outlet without a complete power cord? The manufacturer should not be allowed to sell consumers an incomplete manufactured product. LG CUSTOMER SERVICE AND THEIR FIELD SERVICE NEED TO LEAVE WHAT THE WORD RETENTION MEANS.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

AVOID

Guido24 3/20/2024

Very poor quality. Installed 2 weeks ago. The problem is NOT the installation. Ran a rinse and spin cycle as instructed upon installation. The entire drum of water leaked out the bottom. Could not stop the cycle from running. Requested a repair online. 2 weeks later still no response from LG. Have followed up repeatedly. Have spent over 3 hours on the phone.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Nice Washer/Dryer Once You Figure It Out

Rocket Liftoff 3/19/2024

Pros: Cleans dries my laundry well Handy center mounted controls Quiet Cons: Slow delivery. Ordered 12/2021 Delivered 07/2023. I wouldve liked feature upgrades that came out while I was waiting such as internal detergent tank. Learning curve to select cycle features Even steeper learning curve to set up THINQ access Download Cycle features which are nice to have.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
3 Stars

Tower review

Jhalb 3/17/2024

Im happy with the LG tower. It did need service 1 month out of warranty. I recommend buying the service contract on this. I usually dont but with the size of tower I didnt want to deal with any problems. The hot water fill didnt shut off and the tank filled up with water over night. Will see how it goes from here. If it holds up it is great.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Shipped damaged Unacceptable Support

Hayden S 3/14/2024

Unit shipped with huge dent in the front. The response from LG is completely unacceptable. The options were $145 damage allowance or return it. I waited over 2 weeks for this to be delivered. This is a $2400 machine and that is the best they could do?
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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3 Stars

Pretty to look at frustrating when stops working

Amilns 3/12/2024

We have had our washtower for about 20 months we loved it for its sleek look and space saving. But about a month ago we started having it throw random codes on the dryer like the ventilation system being blocked - checked all the vent stuff even took it all apart and cleaned and it wasnt blocked at all - not even really dirty were a 3 person household..so not a ton of laundry. Then started throwing a no power code that says there is some problem with the house power/wiring - had it all checked and its fine dryer still not working and throws both codes. Have replaced so many sensors and parts for the dryer and still having problems. Its really frustrating to pay so much for something and then have it not work right after such a short time. Not sure that I would recommend buying one at this point maybe were just unlucky. LG troubleshooting is no help.
Originally posted on lg.com

No, I do not recommend this product

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Quality

 

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5 Stars

Not complicated to operate from day one.

Rick B R 3/10/2024

My wife loves her combo Washer and Dryer. She doesnt care much for new technology however the Combo was easy for her to learn. We appreciate the quietness of the units and are very happy with our purchase and the company we purchased it from. The delivery and installation technicians were very cordial and knowledgeable. Thank you LG and Best Buy
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
1 Stars

Washer / Dryer Tower broke down after 3 to 4 uses

HMZ1 3/3/2024

After 3 trial uses my washing machine would no longer power up. LG was responsive in sending a technician out to evaluate the issue while still under warranty. 2 parts were found to not be functioning - one of those parts on back order with no ETA. Pretty disappointing. After 4 to 5 calls expressing my displeasure LG agreed to replace the entire unit. Hopefully it shows up this Tuesday.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Love it

Kowz61 3/2/2024

Replaced washer and dryer for this one piece LG. With the laundry room makeover and got the LG for the extra space. Works perfectly with no limitations for our household.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
1 Stars

Inferior Product Angry Disappointed

Cathy 66 2/29/2024

Still unable to use my washer/dryer Still waiting for my parts to get my unit repaired Still having to drive to the laundry mat and paying for gas and laundry. Yesterday at the laundry mat I found a razor blade in the washer with my clothes. So upset I cant use my new $2000 LG washing machine that I got in October and was only able to use 5 times
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Very happy

Kowz1961 2/25/2024

Replaced our two side by side washer dryer. Very happy
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Gio57 2/15/2024

So far so good with the washer and dryer I will recommend
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
1 Stars

Certified Techs dont know what they are doing

DesFla 2/14/2024

Because LG took two months six visits 3 times the parts were wrong to then determine the unit must have been broken during the shipping and not their fault i have no idea if it works. No one would take it away either. But they gave me a 15 coupon - which I wont use. If you are going to validate or invalidate the claim you need to determine this faster because your own technician claimed she had the wrong part three times because LG sent the wrong oneso the unit was literally in the middle of my kitchen for 10 weeks. Terrible. and though you want this to be about the product only I contacted you over seven times no one was listening.
Originally posted on lg.com

No, I do not recommend this product

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Quality

 

Value

 
1 Stars

SO DISAPPOINTED

Cat24Cat 2/8/2024

Have used it only approx 5 times and it the washer has a vibration sensor error four repairs later still waiting for the correct part to repair it so disappointed.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
4 Stars

Decent small space large capacity stacked washer

devan24 2/8/2024

Purchased in December as had to replace a set when the dryer failed. Both parts of the tower are higher capacity with many options. Downoadable programs help provide more options but require mobile phone to use those cycles. There is limited ability to change things in those cycles making it harder to customize per load. I miss a couple of washer features - the short load is rather harsh resulting in fabric feeling coarser and more wrinkly. permanent press is a downloadable only cycle not standard option. Dryer not so good at producing wrinkle free items even when immediately removed. Not sure if this because washer cycles result in more wrinkles therefore wrinkles remain even after drying. Same cycle issues with dryer - less customizable except with downloadable programs. Would like to create my own cycles but cant seem to figure out if that is possible.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
4 Stars

Working well to my expectations

Samson1016 2/4/2024

Bought this w/d combo last month hope both stay properly working for many years to come I would not run into mechanical difficulties. I hope to rely on LGs reputation of quality.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

So disappointed

Cathy 66 1/29/2024

I have purchased this and only used it to wash clothes around 5 times and had to call for repair three times for a vibration sensor error. So disappointed in the machine. I was so excited to get a new washer/dryer combo and so disappointed in the performance. Waiting for the repairman hoping third time is the charm.
Originally posted on lg.com

No, I do not recommend this product

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Quality

 

Value

 
5 Stars

Love my LG stackable

dgm10 1/28/2024

Love my LG stackable washer and dryer. You can use less detergent and still get clean clothes. The dryer dries clothes faster. I am short so having the controls at eye level is great. They also look great so sleek. It has all the different features youll ever need.
Originally posted on lg.com

Yes, I recommend this product

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Quality

 

Value

 
5 Stars

Tower LG

Mrs Liz C 1/27/2024

I love my new tower washer and dryer. They are amazing with a great look. The tower takes up less space. And I can create a laundry area that fits my needs with the limited space I have.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Value

 
4 Stars

Download

Dw001 1/26/2024

My only complaint is the app doesnt make it easy to download a cycle. The on line directions call to use the more button but there is no more button on my app. I finally figured out how to use the cloud option
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

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1 Stars

Bad product it got damaged a couple weeks after.

Gus E 1/23/2024

Washer is making a loud noise while spinning . Broke down just a couple weeks after
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

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5 Stars

Happy camper would recommend to family friends

Mr PeteRod 1/22/2024

The washtower has been an amazing upgrade from our past two bulky units. Living in an older home with little room for modern appliances the stacked unit helped us take back some much needed floor space. Having the controls at the same arm level is pretty nice too.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

Terrible customer service

LAVJ 1/18/2024

The product works well but customer service is terrible. Delivery was late and I was never given any updates on my late delivery. When I called LG to complain they offered me a $150 inconvenience credit which was to applied against my account. I did reach out to them after the installation and they never applied my credit. Terrible customer service experience and they should honor my credit
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

3 Stars

Excellent Washtower Poor Customer Experience

ESES 1/9/2024

The LG Washtower WKE100HVA itself gets 4 stars. Unfortunately LG as a company particularly from a customer support and customer experience perspective gets only 2 stars. The Washtower is pretty compact and does the job. Using the ThinQ app there are many features which are useful and we can tell both the washer and dryer are energy efficient. The problem is the support via the ThinQ app and the website are disappointing at best. How hard would it be to have a FAQ frequently asked questions page? How hard woult it be to have an easy to read page in the app explaining all the various washer and dryer cycles? Ive worked in technology support for 30 years and it appears obvious LG as a company does not understand how to create a good customer experience. The knowledge base is nearly impossible to navigate and when searching for specific information the pages presented are about various other washers or dryers and not about the Washtower specifically. Heres one example - We wanted to know if there was a way to turn on the light in the washer or dryer while it was running. I went to a page supposedly specifically for the unit and followed the instructions to no avail. I then called customer support and although the agent was helpful she wasnt familiar with this model and the department which would have had the knowledge to help had limited hours. Next I sent a form via the site and was contacted by a supposed presedential liaison. We were supposed to speak by phone but she claimed she had phone problems so all our communications were via text. Finally she opened a ticket with support. That was 30 days ago and although I recieved email with a ticket number no one has even started to work on that ticket. We currently have an LG Range LG Refrigerator and LG Microwave and our experiences have been wonderful. However the experience with this Washtower has depleted any brand loyalty I might otherwise have had. In short LG gets a #Fail for customer experience and customer support.
Originally posted on lg.com

No, I do not recommend this product

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Quality

 

Value

 
5 Stars

Love LG

Iim23 1/2/2024

We love our LG it is very easy to load and use and very quite
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
5 Stars

Best Purchase Ever

Ib23 12/29/2023

This unit is a game changer Love the AI app interface. The unit is quiet and super-efficient. The stack is a space saver and just looks cool. Highly recommend.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Value

 
5 Stars

Overall Amazing performance/ appearance

Vicki1234 12/26/2023

My husband purchased the stackable washer / dryer tower last month as an early Christmas present.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

No rating

TKLP 12/17/2023

As of right now I dont have a rating. I would if it worked out of the box brand new. I called for service to get a new one and explained that the area was being renovated and couldnt hook it up to test till 35 days after purchase. Parts ordered install date up coming. As of now not happy
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

1 Stars

The manual features are not working

3908folks 12/16/2023

I bought it three months ago and the dryer is not working properly
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
4 Stars

Great features but difficult to service.

BennieATJ 12/13/2023

I purchased the LG tower to replace the traditional washer and dryer I had to save space in the laundry room. The unit is attractive and generally works well. I opted for a 5-year warranty to protect the purchase. Recently I initiated a repair request for a leak we noticed coming from the bottom of the washer door. I was surprised to learn that I had to disconnect the washer from the dryer in order for the service tech to make the repair. While I understand that a single technician would have a difficult time lifting the dryer off the washer I as the consumer would face the same issue. Also the configuration of the tower in my opinion does not lend itself to being disconnected by someone unfamiliar with the product. I didnt want to possibly break the unit. To address the leak Ive reduced the number of items placed in the washer so that it is not at full capacity. That appears to have helped the situation. However I dont feel that I can really use the extended warranty if I have to break the tower apart for servicing.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Great Features

Pamela8 12/6/2023

I bought this a month ago and so far I am glad that I did. It is incredible my laundry is so fresh and clean. I love that the washer and dryer send a message when they are done.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Exceptional customer service

Ayesha SH 12/5/2023

My washing machine broke down. I couldnt find an LG tech in the area. So reached out to LG customer service. They arranged for one who was able to fix it immediately. Highly recommend their products.
Originally posted on lg.com

Yes, I recommend this product

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4 Stars

Amazing stack

SNich 12/2/2023

Great washer dryer from LG...again This is my 2nd set have loved both The only thing I would change about the stack unit is having all the wash dry cycles on the units themselves instead of having to use the app for some otherwise theyre amazing Highly recommend
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Bush 6281 12/2/2023

After The repairing man help methe dryer gets normal
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Perfect For A Closet Laundry

Brad1952 12/1/2023

We bought this for a second floor laundry closet we built into our master bathroom. This was the perfect choice of capacity and features we needed. My wife and I are pleasantly surprised how quiet both washer and dryer are while running next to the master bedroom wall. I like the push notifications sent to my cell phone when either washer or dryer cycle is complete. The LG wash tower is a much better appliance than the typical stacked appliance you see in small apartments or motor homes.
Originally posted on lg.com

Yes, I recommend this product

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4 Stars

Exceptional Laundry results

Charharb 12/1/2023

A remarkable product with sleek design and easy operation. It is somehow confounding that of all the cycles available there is no permanent press. That is only accessible by downloading the LGThinQ app to a smartphone. And that itself is not easy. Truly puzzling when one realizes that most of todays laundry for clothing is permanent press. There also is no handwash cycle but the delicate cycle can accomplish this task. Except for the permanent press omission I am totally in love with the results this machine gives both washer and dryer. VERY happy I bought this model
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

2 Product is terrible LG failed to make it right

Eire1993 11/27/2023

Here is a follow up to my review from last week titled: Product is terrible and LG failed to make it right . . . I gave the full rundown 5 days ago and at that time LG and their Presidential Liaison had completely failed to take any definitive action to remedy my situation i.e. that their product began malfunctioning less than a month after purchase problem persisted and worsened to the point of being inoperable and that I then have had to spen the past month trying to get it fixed or replaced under warranty. So here we are 5 days later and still crickets from LG / Presidential Liaison despite speaking with a supervisor a week ago and being told I would hear from them within 2 business days and despite responding to a text telling me a reply would be forthcoming in 24-48 hours. So I called again this morning and asked to speak with a supervisor. It took 40 minutes to get a supervisor on the phone and another 15 bringing him up-to-speed only for him to then simply give me the exact same line as a week earlier -- basically we will email Presidential Liaison bc there is no other way to contact them and let them know this is urgent so you just have to wait. I told him this response was completely unacceptable given the amount of time I have already waited for some meaningful action to be taken and how much time I have spent personally trying to get the issue resolved. The supervisor apologized profusely and said they understand how I feel. I know it is a script but cmon consider the facts and read the room -- dont patronize me at this point. They said they had to follow the process and wait for Presidential Liaison to contact me. So now I sit here and wait again. This has been such as terrible experience it is comical at this point and should be a case study for how not to handle a legitimate customer warranty request. I posted my review hoping to get someones attention to this matter and got a reply from Tanisha 4 days ago apologizing thank you I feel so much better now and assuring me that they work really hard to make sure our customers love our products and services and that our team is working on a solution while I am writing this reply. They they close with Please let us know if we can be of further assistance. yet with no means of following with Tanisha or anyone else at LG. Id love to hear from you. That was 4 days ago with not a peep from LG. Again laughable.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Great warranty and customer service

Pennsylvania Grandma 11/26/2023

We bought this as a closeout on a floor model from Lowes for a great price. It had a few scratches and dents on the sides but we were installing it in a closet so that didnt matter to us. We hooked it up the following weekend and did the test load as directed. It seemed fine until it was time to pump out the water and spin then it showed an error code. The troubleshooting section of the manual said to call for service for that code. I called on Monday and was directed in some steps to reset the computer. I tried another test load with the same results. I called LG again and they scheduled a service appointment for the very next day. The technician was very thorough and discovered the issue and also another one that may have been caused by the unit being moved around at Lowes. He ordered the parts and came back the day after they were delivered to install them all under warranty with no additional cost to us. I have done several loads of laundry since and love this unit the great warranty and customer service
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Product is terrible and LG failed to make it right

Eire1993 11/22/2023

When I recently remodeled a bathroom / laundry room I decided to upgrade my LG washer and dryer. My previous LG washer and dryer units were awesome. Never had an issue with either. I was a big fan of LG quality / tech / support. So naturally I looked to see what offerings they had currently that would work for my project. I found the LG Washtower unit and loved the look / tech / design / utility of the single unit. The reviews were generally positive so I pulled the trigger. Within a month of installation I began getting a vS error code looks like u5 on the display. I looked at the manual and it said it was a vibration sensor error and that I should call for service. I first looked online to trouble shoot the issue and addressed all the points noted in my research -- I reset the unit I ensured that it was level I checked to make sure the issue wasnt simply being caused by running unbalanced loads etc. Nothing worked. The issue persisted so I contacted LG for a warranty repair but the process of trying to get that scheduled was so time consuming and onerous that I bailed on the process as the issue was only happening intermittently at that point. Over the next several months the issue began to occur more frequently so I again initiated the warranty repair process with LG. It took me two hours to schedule a repair appointment with an authorized LG service technician. During that two hours much of it was spent speaking with an LG rep who had no idea what the vS error code was and kept trying to school me on how to load the unit properly and to try all the stuff I had told them I already tried. To add insult to injury I had designed the laundry room so that the unit was recessed perfectly into a built in nook and it is extremely heavy so in order to pull it out so that the tech could access the back panel to work on it I had to hire a dryer duct cleaner who had a lift and could pull it out. They did that the day prior to my scheduled service. However later that same day I received an email notifying me that my service appointment had been cancelled. I contacted the service provider and they told me they rejected the job because they dont work on my model as they have not been trained by LG to do so. I then spent another several hours trying to get the appointment rescheduled ASAP as the unit was pulled out and blocking the entrance to my main bathroom. LG said they had referred my request to their service locater department and that I would hear back within a week. About a week later I received an email letting me know that another appointment with a LG authorized service provider had been scheduled. At that time I sent the service provider photos of the model # serial # and error code. They responded that they had ordered parts and confirmed the appointment. The day of service the tech showed up pulled off the back panel looked around and then said he had no idea what the issue was and couldnt fix it. He was there for less than 10 minutes. I called the company and spoke with the owner and he apologized and said they shouldnt have accepted the job as they dont work on my model same story as the first LG authorized service provider. Back to the drawing board. Called LG again and went through the exact same process but this time tell the rep I want to talk to a manager and elevate my warranty repair request. After waiting for 45 minutes I speak with someone and spend 30 minutes filling them in on the whole fiasco of a process so far. Tell them I want the issue elevated and that if they cant fix it immediately I want it replaced and reinstalled. The manager said they understood and would elevate my concern. Hours more time invested more time being told how to load my washer and ultimately that again I would hear back within 7 days. 6 days later I get a text message from a Presidential Liaison no joke wow theyre really taking this seriously telling me that another appointment had been scheduled with you guessed it the very same LG authorized service provider that a week earlier spent 10 minutes looking at my model only to tell me that they dont work on my model. Seriously unbelievable. So I call the service provider and ask what is going on since they had already been to my house looked at the unit and told me that they dont work on my model. He said that it was a forced booking so he had to manually follow up with LG to reject it which he would do. He apologized profusely again. So I called LG again. Same 20 minute process to navigate their customer service labyrinth to get to a rep. I started giving a brief rundown of the issue but then they start asking me if I have tried unplugging it or if I am sure I know how to load the unit. My head was about to explode. I interrupted the rep and apologized for it if seemed like I was focusing my frustration on her but that I had had it with this process. They apologized of course but said there was no way for me to contact the Presidential Liaison except via text. I explained that the text received from the Presidential Liaison stated I would be graced with a reply typically within 24-48 hours and that I needed this handled immediately. They apologized again and said they would email the Presidential Liaison department and ask for an expedited response. Absolutely amazing. So I then texted the Presidential Liaison I am just going to keep typing that and marveling at the irony and absurdity of it and wrote: I spoke with the LG authorized service provider you assigned to my case and they are rejecting the repair order. So no service is forthcoming. This is now the third time through this process with absolutely no progress made whatsoever. I have now spent over 20 hours trying to get this unit repaired. Please CALL me ASAP as I want the unit replaced and reinstalled immediately. That was on a Monday morning. It is now Wednesday afternoon and I have yet to hear anything back from LG or my Presidential Liaison. The whole thing is just amazing. So disappointed with LG. Be better.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Its an excellent machine. Its the future.

Balto 11/22/2023

Its a fantastic product. It does the job. It looks great. You cant go wrong.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Laundry Days are Fun with LG

Sharon Cat 11/20/2023

I love my LG Tower Washer Dryer Front loaders are the best for the cleanest of clothes and this combo beats the rest. It does a better job than a commercial laundromat. The LG is intuitively smart with a detailed lighted menu. Its quiet and has a magnificent space age design At the end of each cycle the machine chimes a song to let you know when your wash or drying is done. The only thing I would add are wheels because the machine needs to be movable. Locking wheels would be great. I love my LG so much that I cant wait till laundry day How many people can say that?
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Finally got it fixed.

icwolp 11/17/2023

After much aggravation with prior assigned technicians who failed to appear this one was very professional and addressed my issue promptly.
Originally posted on lg.com

Yes, I recommend this product